Returns & Exchanges

At Jackery, we want you to be completely satisfied with your purchase. If your new fashion items aren't the perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and include the packing slip provided in your digital return confirmation.

• 3.
  Label and Ship

  Print the prepaid shipping label from our portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Refund Processing

  Once our warehouse inspects your returned items, we will process your refund or ship your exchange within 5-7 business days.